South African based Project Manager / Customer Service Job Opportunity

$650-750 USD

Closed

Posted

11 days ago

$650-750 USD

Paid on delivery

We are seeking a proactive and dedicated Full-Time Customer Service/Project Manager to join our team and be a part of our start-up Home Services Business. You'll be the go-to person for our clients and the mastermind behind project management. This role requires flexibility, as you'll be working in US hours - EST (3pm SAST – 11pm SAST). Interested? Role Responsibilities: • Customer Support Specialist: Resolving Issues & Ensuring Satisfaction • Operational Efficiency Guru: Providing Tech Solutions & Support • HR Support Champion: Recruiting, Training, and Coaching Staff • Service Team Leader: Setting Expectations & Performance Reviews • Financial Wizard: Budgeting and Forecasting for Success • Service Enhancement Expert: Improving Quality Through Analysis • Metrics Maestro: Setting and Analyzing Service Standards • Quality Assurance Officer: Auditing Procedures for Improvement • Policy Enforcer: Upholding Company Guidelines • Customer Liaison: Understanding Needs and Monitoring Trends • Continuous Learner: Keeping Skills Sharp through Training Customer Service Manager Qualifications / Skills: • Customer service expertise • Project and process management • Strong decision-making • Staff and process management • Planning and budget tracking • Analytical skills • Standard development • Help desk familiarity • Time management and attention to detail • Effective communication and administrative capabilities • Marketing knowledge • Team collaboration • Proficiency in MS Office Suite and technical software (QuickBooks, AutoCAD, Autodesk) Education and Experience Requirements: • High school diploma or equivalent • Proven track record in customer service • Proficiency in Project Management Essential Requirements: • Strong personality and leadership skills • Availability to work within the specified US time zone. • Commitment to a full-time position. • High-speed, reliable, and stable internet connection. • Ideally equipped with a backup power source or UPS. • Preferably situated in a quiet workspace free from distractions. Why Join Us? • Join a team focused on innovation and continuous growth. • Benefit from the flexibility of remote work within the US time zone. • Take on varied tasks and projects to expand your skills. • Contribute to a company dedicated to excellence and strategic advancement.

Project ID: 38085969

About the project

20 proposals

Remote project

Active 4 days ago

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20 freelancers are bidding on average $765 USD for this job

@TaiPurity

With my extensive background in customer service and project management, I am well equipped to tackle the multi-faceted role of a Customer Service/Project Manager. Having worked in various industries for 5 years, including health medicine, I have sharpened my decision-making, analytical, and communication skills. The ability to manage and lead with a flair of personality is key for any role that involves liaising with clients and managing teams. My prior work as an Executive Administrative Assistant and Social Media Manager has nurtured these abilities, contributing to my strong personality and leadership skills that will enable me to effectively uphold your company's guidelines while continuously improving operational efficiency. In addition, I understand the importance of being keen on trends and keeping up with new skills which aligns perfectly with the role's need for a Continuous Learner. I go the extra mile to educate myself on emerging technologies and customer service strategies to ensure I consistently enhance your company's services through analysis. My commitment to exponential growth aligns with your goal as a start-up based Home Services Business focused on innovation. It would be an honor to contribute to your company's strategic advancement.

$700 USD in 30 days

5.0

(3 reviews)

6.7

@fayyazs789

Hello Tarryn M., I m an Architect/Civil Engineer/BIM/CAD Expert and will offer you the Best Discount. You can pay me a reasonable price + Good Review only. I want to review your South African based Project Manager / Customer Service Job Opportunity plans/sketches,/ideas and work with you. I know you have many proposals to look through, to make this quick. Please get in touch with me to discuss this project in more detail. My first priority is that my client will be satisfied with my work. I am an expert in these softwares, ✔ ArchiCAD ✔ Autodesk Revit ✔ Autodesk AutoCAD ✔. Autodesk 3ds max ✔ Sketch Up✔ Autodesk Navisworks Manage✔ Estimation ✔ HAPE ✔ ETAP✔ Tekla If you assign me your task, I will carry out your project with the best quality. Please come over chat and discuss your requirement in a detailed way. Thanks Fayyaz and Team

$750 USD in 5 days

5.0

(1 review)

3.6

@LiveExperts

Hi there, I have read your project description and i'm confident i can do this project for you perfectly.I still have a few questions. please leave a message on my chat so we can discuss the budget and deadline of the project. Thanks

$750 USD in 4 days

2.8

(4 reviews)

4.8

@Asadjutt111

Having spent over a decade excelling in data analysis roles, I bring a strategic and analytical lens to customer service and project management. Supporting you as your South African-based Project Manager/Customer Service professional, I'll not only efficiently enforce policies and address client needs but also continuously analyze operations for potential improvements, just as your job description entails. I'm currently available during your US working hours and have a consistent high-speed internet connection with backup power to fully commit to this full-time role. My proficiency in MS Office Suite, QuickBooks, AutoCAD and Autodesk equips me with the necessary technical skills needed for this position. Alongside my data crunching skills, my broad range of abilities include good decision making, collaboration nous, high quality communication, planning and Knack for building effective teams will enable me to satisfactorily carry out this customer service management cum project management role. Choosing me means leveraging on not only my vast experience but also the opportunity to tap into my cutting-edge experience using tools like Power BI for in-depth analysis and reporting. Together, we can transform your business by making data-informed decisions, enhancing operational efficiency and ultimately improving customer satisfaction às well-lens ensuring long term continuous growth.

$660 USD in 1 day

5.0

(5 reviews)

2.8

@Pearpixels

Hello Tarryn M., We're enthusiastic about embracing this opportunity and fully committed to working until we achieve your highest satisfaction with our efforts. We are an expert team which have many years of experience on Project Management, Customer Support, Management, Project Scheduling, Customer Service Please come over chat and discuss your requirement in a detailed way. Regards

$750 USD in 7 days

0.0

(0 reviews)

0.0

@tgltech

Hi Tarryn, Your search for a dedicated Full-Time Customer Service/Project Manager aligns perfectly with our expertise. We have thoroughly read your project description and are ready to bring top-notch management skills to your Home Services business. Key Points: -Customer Support Specialist: Ensuring client satisfaction and resolving issues promptly. -Operational Efficiency Guru: Providing cutting-edge tech solutions. -HR Support Champion: Handling recruitment, training, and staff coaching effectively. -Financial Wizard: Skilled in budgeting and forecasting to drive business success. -Service Enhancement Expert: Utilizing analytics to boost service quality. -Quality Assurance Officer: Implementing auditing processes to enhance operations. -Continuous Learner: Committed to ongoing professional development and skill enhancement. Queries: -Could you please clarify the primary communication channels used with clients? -Is there a preferred project management tool or software your team currently uses? Recommendation: To enhance the team coordination, it might be beneficial to integrate a unified communication platform if not already in use. Eager to bring our expertise to spearhead your business advancements. Regards Tapan S. P.S. Budget and timeline are subject to change as per final requirements

$769 USD in 7 days

0.0

(0 reviews)

0.0

@Gugulethu25

I will be able to deliver exceptional customer service, drive operational efficiency & contribute to business growth through effective project management, team leadership, and continuous learning. Utilize technical expertise, analytical skills & strong communication to achieve objectives & exceed expectations.

$700 USD in 7 days

0.0

(0 reviews)

0.0

@EightVeer

As a seasoned project manager with years of experience in diverse industries, I am confident that I can make an impactful contribution to your Home Services Business. My well-honed skillset, encompassing operational efficiency, strategic innovation and financial management aligns seamlessly with the many responsibilities outlined for in this role. In addition to being highly organized and exceptional in managing projects, I bring to the table strong leadership and mentorship skills. This will be especially valuable for the role of HR Support Champion, where my experience in recruiting, training and coaching staff can help reinforce a synergistic and motivating work environment within your team. With me came resilience and adaptability –an asset that is essential in navigating the sometimes unpredictable landscape of company policy enforcement and customer liaison. Drawing from my background in management consulting, I am particularly adept at identifying areas for service enhancement through meticulous analysis of metrics –a skill that will be valuable in improving overall quality. My expertise with timely decision-making and attention to detail further guarantees smooth service delivery while my aptitude towards adopting new technologies will greatly facilitate the handling of technical/software solutions. Let me help your business reach its zenith by channeling my profound proficiency with MS Office Suite and technical softwares like QuickBooks, AutoCAD and Autodesk.

$700 USD in 7 days

0.0

(0 reviews)

0.0

@dataspro

Nice to meet you tarryn28, It is a pleasure to communicate with you. My name is Anthony Muñoz, I am the lead engineer for DSPro IT agency and I would like to offer you my professional services. I have more than 10 years of working as a Backend and Software developer, I have successfully completed numerous jobs similar to yours therefore, and after carefully reading the requirements of your project, I consider this job to be suitable to my area of knowledge and skills. I would love to work together to make this project a reality. I greatly appreciate the time provided and I remain pending for any questions or comments. Feel free to contact me. Greetings

$1,422 USD in 7 days

0.0

(0 reviews)

0.0

@wmunyambu

Good day, I am a Kenyan living and working in Johannesburg, South Africa. I am currently a Project Manager at Sensation Holding Global, the holding company for African Global Skills Academy (AGSA). I have extensive experience as a project manager and business development manager. I have previously worked for various companies here in South Africa and Kenya. I am a Certified International Project Manager and I hold a Bachelors Degree in International Business Administration (IBA) from United States International University (USIU-A) I have extensive knowledge of financial modeling and financial planning. I also have a backup battery (lasts 6 hours) at home, in the event of load shedding (as frequently experienced here in SA). I have a functional Core i5 laptop and extensive knowledge of Microsoft Office Suite as well as CRM and project management tools such as Asana and Monday.com. I am available for a chat and I can share my resume and referral contacts for your review upon request.

$750 USD in 20 days

0.0

(0 reviews)

0.0

@wasilat1

I think it would be perfect for me to have this kind of offer am interested in working with people company

$700 USD in 7 days

0.0

(0 reviews)

0.0

@tandile5

I am thrilled to present my proposal as I am a South African and based in the country with a solid background in customer service, technical support, and and team leadership, gained from my experience at WNS (BPO) and ISON Xperiences (BPO), I am confident in my ability to excel in this role and drive the success of your organization. Leveraging my experience in assisting customers with internet connection issues and providing technical support to Vodacom customers, I will resolve issues and ensure customer satisfaction, building strong relationships with clients and fostering loyalty. With my proficiency in budgeting and forecasting, I will develop and manage budgets to ensure financial success and sustainability, contributing to the long-term growth and viability of your business. With my analytical skills and sound judgment, I am capable of making informed decisions and solving complex problems effectively, contributing to the success of your business. I meet the educational requirements for the position, possessing a high school diploma. I may not have experience in managing projects but I managed teams before and I am a fast learner. I am available to work within the specified US time zone, ensuring that I can meet the needs of your clients and stakeholders. I have access to a high-speed, reliable, and stable internet connection, ensuring that I can work effectively and efficiently from any location. I have a UPS, minimizing the risk of downtime.

$750 USD in 7 days

0.0

(0 reviews)

0.0

@Abdelhakim1996

Hello dear client I am delighted to accept the offer for the position of Full-Time Customer Service/Project Manager with your innovative Home Services Business. I am eager to bring my skills and dedication to the team and contribute to our mutual success. Thank you for this opportunity, and I look forward to making meaningful contributions to the company.

$1,000 USD in 7 days

0.0

(0 reviews)

0.0

@protovosolutions

Hi, We see, you are looking for PM, we would like to propose our PM as your Virtual PM as he is already acquainted with skills required in the jobs. Our PM have experience in handling teams, projects, and clients. He has worked on large and small projects using Agile/Scrum with different teams and personalities. Strong understanding of iterative development principles and practices, managing stakeholder expectations, developing solutions that lower operational costs, and continuously improving processes and team efficiency. Experience highlights:- ▸ Excellent leadership, communication, negotiation, and interpersonal skills, including the ability to mentor and inspire team members and peers to meet high standards. ▸ Well Conversant with Agile, Scrum, Kanban, Scrumban, SDLC, Waterfall development & project management methodologies. ▸ Involved in strategy & operations of Agile/DevOps adoption, Consulting, Audits, Transitions, Product Implementation, Pre-sales, Cost Management, Resource Planning, Budgeting, Recruitment strategies, and Risk Management. ▸ Extensive exposure to executive reporting, communication, and operations as Business Manager, Program Coordinator, Service Manager, Leasing with cross-geographical/functional management teams, and vendors. ▸ Worked with teams from the USA, UK, Estonia, Poland, Ukraine, Belarus, Russia, India, Vietnam, Columbia, Argentina & Pakistan. Let's connect Best Regards, Protovo Team

$750 USD in 30 days

0.0

(0 reviews)

3.5

@Ntsimas1

Strong organizational skills: Project planning and scheduling require excellent organizational skills to manage timelines, resources, and deliverables effectively. Being able to prioritize tasks and track progress is crucial. Attention to detail: The ability to pay close attention to details is essential in project planning and scheduling. Small errors or oversights can have significant consequences on project timelines and outcomes. Analytical mindset: A strong analytical mindset enables you to assess project requirements, identify potential risks and issues, and develop strategies to mitigate them. Analyzing data and making informed decisions are essential elements of project planning and scheduling. Communication skills: Effective communication is vital in project management. As a Project Planner and Scheduler, you need to communicate with project managers, team members, and stakeholders to ensure everyone is on the same page and informed about project progress and any changes to the schedule. Problem-solving abilities: Projects often encounter unforeseen challenges and obstacles. Being a good problem solver allows you to think critically, adapt plans, and find creative solutions to keep the project on track. Knowledge of project management tools: Proficiency in project management software and tools, such as Microsoft Project or Jira, is highly beneficial. Familiarity with these tools can help you create and manage project plans and schedules more efficiently.

$700 USD in 7 days

0.0

(0 reviews)

0.0

@ChantelleMav

As a customer-focused professional with a passion for remote project management, I'd be an excellent fit for this Home Services Business. My experience includes a proven track record in Customer Service and Proficiency in Project Management. I don't see myself just as an assistant but also as a strategic partner who understands the objectives and helps to achieve them. I'm adaptable and committed to working in the US time zone to provide the best client service possible. But it's not just about my skills, it's also about my personality - having a strong personality and leadership skills make me well-equipped to handle the multitude of responsibilities listed. I'm driven to enhance operational efficiency, enforce company guidelines, and improve service quality through analysis - all while delivering top-tier Customer Support as demanded in this role. I have a high-speed reliable internet connection, situated in a quiet distraction-free workspace, and am equipped with a power backup source. With these essential requirements met, you can trust that I'm ready to serve your clients seamlessly even under any

$700 USD in 7 days