A technical Support representative for Teleperformance Americas for 1 year and 6 months handling offshore clients with problems regarding their DSL/broadband internet service. In addition, I also worked for eTelecare Global solutions as a Quality Control Associate for about 11 months, monitoring calls made by agents for the Cingular wireless account. Sharp ear and strong attention to detail, I would be able to deliver the services and expectations by clients in a timely manner with good re... (view more)