Support > Frequently Asked Questions > Browse FAQ
- Buyers
- Who is a buyer on ScriptLance
- How does this work for Buyers?
- How much does this cost for Buyers? What is the fee?
- Why should I use ScriptLance for my programming projects?
- How do I communicate with programmers?
- Where can I find the message board?
- How do I change my account password?
- The programmer who accepted my project or the buyer who selected me is not responding. What do I do now?
- Do i qualify to be a certified user ?
- What is PMB ?
- I wish to cancel a project that is more than 30 days old. How do I do that?
- I wish to dispute my current project with my programmer as he would not respond / Is not completing the work/ Not cooperating.
- How to avoid disputes and have speedy project completion ?
- Why can I not get my project cancelled/disputed?
- Buyer or Programmer is asking for my contact details, can I give them the same ?
- I don't like a bid, can I remove it from my project ?
- How do I report a Buyer or Programmer who is using abusive or threatening language against me?
- I have awarded my project and the programmer is asking for upfront payment. What should I do ?
- I Posted a job Listing/Featured Project and because i did not receive any suitable responses, i want a refund of the fees.
- Is pre-paid project fees refunded on the project credits i brought ?
- I have funds in my buyer account which i wish to withdraw . How can i do so ?
- Do I have the right to resell the script/software/design that I paid for on ScriptLance?
- Buyers/Depositing Money
- What options are available for depositing money in my ScriptLance account?
- My Credit card is not being accepted ! What do i do now ?
- I wish to deposit money via bank wire, how do i do that ?
- Can I send you a check to deposit funds?
- How do I verify my email to confirm my PayPal deposit?
- What deposit and withdrawal methods are available?
- Do you have an IBAN number?
- Buyers/Payments
- How do I pay a programmer for a project?
- Do I have to pay programmers through my ScriptLance account?
- When do you charge your commission and how much will it be?
- Do I have to add money to my account?
- How do I add money to my account?
- Can I withdraw money from my account?
- Is there a fee to transfer money to a Programmer account?
- What if I accidently transfered the wrong amount or transfered it to the wrong Programmer?
- If the programmer ends up charging me less than he bid on my project, can I get a partial refund on the commission ScriptLance takes?
- What is the minimum amount I can transfer to a Programmer account?
- How does the escrow account payment system work?
- When do I have to pay the project fee?
- Can I make a deposit or withdrawal using a method not described on ScriptLance?
- I have awarded my project and the programmer is asking for upfront payment. What should I do ?
- How do I create an escrow payment?
- How do I complete an escrow payment?
- How do I cancel an escrow payment?
- Why was my deposit denied?
- I wish to do a high value deposit (above 2000 dollars). What method should I use?
- Can I transfer money from my programmer account to my buyer account and pay the programmer I have selected for a project?
- I have an old unclaimed escrow payment. How can I claim it now?
- I posted a job listing or featured project by accident. Am I eligible for a refund?
- How do I split my escrow payment into smaller amounts?
- Can I release partial escrow payments?
- I have funds in my buyer account which i wish to withdraw . How can i do so ?
- Buyers/Projects
- How do I open a new project?
- What if I don't know what programming language I want my script made in?
- What is a budget range?
- Why do I have to choose the amount of days until my project needs to be done?
- Can I change the information I provided about my project?
- How do I close my project, extend it, or pick a programmer?
- Can I re-open a closed a project?
- What does it mean if my project is frozen?
- What if for whatever reason, the project fails? Can I get a refund on the project fee I was charged?
- Why can I not get my project cancelled/disputed?
- I don't like a bid, can I remove it from my project ?
- I have awarded my project and the programmer is asking for upfront payment. What should I do ?
- I posted a job listing or featured project by accident. Am I eligible for a refund?
- A programmer just backed out of my project for no good reason. What policy does ScriptLance have for such non-performing programmers?
- Why can't I post contact information?
- What are ScriptLance's project posting policies?
- I Posted a job Listing/Featured Project and because i did not receive any suitable responses, i want a refund of the fees.
- How do I Fast Pick a programmer?
- What are bidding days?
- What are project enhancement options?
- What are project milestones?
- Is pre-paid project fees refunded on the project credits i brought ?
- What is a Private project?
- What is an Urgent Project ?
- How do i Extend the delivery time for my awarded project ?
- How do i delete my project ?
- How do i Invite a programmer to bid on my project ?
- What is a satellite project?
- General
- What is ScriptLance?
- How many programmers use ScriptLance?
- What countries are the programmers on ScriptLance from?
- Do you accept advertising on ScriptLance?
- Can I become an affiliate of ScriptLance and earn revenue?
- How do I report someone who has violated the ScriptLance terms?
- Can I display your projects on my website?
- How do I contact ScriptLance?
- What is the difference between a project and a job listing on ScriptLance?
- What is PMB ?
- How to avoid disputes and have speedy project completion ?
- Why can I not get my project cancelled/disputed?
- Buyer or Programmer is asking for my contact details, can I give them the same ?
- I don't like a bid, can I remove it from my project ?
- How can I send someone a file transfer?
- How can I connect/access multiple accounts?
- I completed the work. How do I submit to the buyer?
- I wish to change the rating for my buyer/programmer. How do I do that?
- How do I close my account, permanently?
- Why can't I post contact information?
- How do I sign up?
- How much are the fees?
- How many accounts can I have?
- I am new to the freelance industry. How does this work?
- How can I avoid being scammed?
- What are linked/sub accounts?
- I Posted a job Listing/Featured Project and because i did not receive any suitable responses, i want a refund of the fees.
- What is a Private project?
- How do i delete my project ?
- Programmers
- What is a Programmer?
- How does this work for Programmers?
- How much does this cost for Programmers? What is the fee?
- Why should I use the service ScriptLance provides?
- How do I communicate with buyers?
- How do I stop receiving notification e-mails about new projects?
- What if for whatever reason, the project fails? Can I get a refund on the project fee I was charged?
- Where can I find the message board?
- How do I change my account password?
- How are rankings and points determined?
- The programmer who accepted my project or the buyer who selected me is not responding. What do I do now?
- Do i qualify to be a certified user ?
- What is PMB ?
- I wish to cancel a project that is more than 30 days old. How do I do that?
- I wish to dispute my current project with my Buyer as he would not respond / Is not Providing details as per the original scope/ Not cooperating.
- How to avoid disputes and have speedy project completion ?
- Why can I not get my project cancelled/disputed?
- Buyer or Programmer is asking for my contact details, can I give them the same ?
- How do I report a Buyer or Programmer who is using abusive or threatening language against me?
- My buyer wants to send a direct payment instead of accepting me for a project, is it safe to do so ?
- The buyer wants me to start working without any escrow setup, is it safe to do so ?
- How do I create a portfolio?
- I completed the work. How do I submit to the buyer?
- The Buyer wants me to submit the work before awarding the project. What should I do?
- How can i accept Escrow payments from the buyers ? Do i need to setup anything in my account or signup for anything extra ?
- My existing Payoneer Card is expiring and i have received a replacement , how do i link it to my ScriptLance account ?
- Can you tell me the payoneer card number which is linked to my ScriptLance account ?
- My withdrawal was denied and the reason given was that i need to complete verification, please provide more details about this verification.
- How do i Extend the delivery time for my awarded project ?
- Programmers/Bidding
- How do I place a bid on a project?
- How do I update a bid I already placed on a project?
- How do I cancel a bid I placed?
- What if I have a question about a project (that will help me place my bid)?
- Why can't I find the "Place Bid" button on the project page?
- What is "bid for the total project"?
- What if I can't make an accurate bid? Can I just estimate how much I will charge for the project?
- My buyer wants to send a direct payment instead of accepting me for a project, is it safe to do so ?
- How can i accept Escrow payments from the buyers ? Do i need to setup anything in my account or signup for anything extra ?
- Why can't I post contact information?
- What is a Private project?
- What is an Urgent Project ?
- My Bid for a project has changed. How do i proceed ?
- Programmers/Payments
- Do I have to be paid for projects through my ScriptLance account?
- When do you charge your commission and how much will it be?
- Do I have to add money to my account?
- How do I add money to my account?
- Can I withdraw money from my account?
- Can I transfer money to another Programmer on ScriptLance?
- If I end up charging the project owner less than I bid on their project, can I get a partial refund on the commission ScriptLance takes?
- How does the escrow account payment system work?
- How long does it take for you to send a withdrawal?
- When do I have to pay the project fee?
- Can I make a deposit or withdrawal using a method not described on ScriptLance?
- Why are PayPal withdrawals not instant?
- Who is Payoneer?
- Who can get a ScriptLance Prepaid MasterCard?
- What are the costs associated with the ScriptLance Prepaid MasterCard?
- Why can I not get my project cancelled/disputed?
- I already have a Payoneer debit card. How do I connect/link my existing card to my ScriptLance account?
- My buyer wants to send a direct payment instead of accepting me for a project, is it safe to do so ?
- The buyer wants me to start working without any escrow setup, is it safe to do so ?
- How do I cancel an escrow payment?
- I completed the work. How do I submit to the buyer?
- Can I transfer money from my programmer account to my buyer account and pay the programmer I have selected for a project?
- I have completed the work and the buyer is not responding. How can I claim the money in escrow?
- I have an old unclaimed escrow payment. How can I claim it now?
- How can i accept Escrow payments from the buyers ? Do i need to setup anything in my account or signup for anything extra ?
- How can I get a Payoneer card?
- What withdrawal methods are offered?
- What deposit and withdrawal methods are available?
- How do I send a refund?
- How long do new accounts have to wait before requesting their first withdrawal of funds?
- My existing Payoneer Card is expiring and i have received a replacement , how do i link it to my ScriptLance account ?
- Can you tell me the payoneer card number which is linked to my ScriptLance account ?
- How do programmers use credits?
- My withdrawal was denied and the reason given was that i need to complete verification, please provide more details about this verification.
- Project Disputes & Cancellations
- The programmer who accepted my project or the buyer who selected me is not responding. What do I do now?
- I wish to cancel a project that is more than 30 days old. How do I do that?
- I wish to dispute my current project with my programmer as he would not respond / Is not completing the work/ Not cooperating.
- I wish to dispute my current project with my Buyer as he would not respond / Is not Providing details as per the original scope/ Not cooperating.
- How to avoid disputes and have speedy project completion ?
- Why can I not get my project cancelled/disputed?
- I have awarded my project and the programmer is asking for upfront payment. What should I do ?
- The buyer wants me to start working without any escrow setup, is it safe to do so ?
- I have completed the work and the buyer is not responding. How can I claim the money in escrow?
- I got rated negatively on a cancelled project. Can I appeal against it?
- I have an old unclaimed escrow payment. How can I claim it now?
- I posted a job listing or featured project by accident. Am I eligible for a refund?
- How do i Extend the delivery time for my awarded project ?
- Terms and Conditions
- Why can't I post contact information?
- Can I post contact info on Featured projects?
- What type of projects are not allowed?
- What happens if I violate the terms?
- What if I didn't know what I did was a violation of the terms?
- Buyer or Programmer is asking for my contact details, can I give them the same ?
- My buyer wants to send a direct payment instead of accepting me for a project, is it safe to do so ?
- The Buyer wants me to submit the work before awarding the project. What should I do?
- How do I report a copyright violation?
- My project description has been copied by another buyer. Does ScriptLance allow this?
- Troubleshooting
- I keep getting logged out. After I log in, when I click on any link, it brings me back to the login form. How do I fix this?
- I try to do something, but I am told my username does not exist.
- I made a deposit but it's not showing up in my ScriptLance account.
- I submitted a withdrawal but I have not received the money.
- I do not receive the signup confirmation e-mail, or any other e-mail messages from ScriptLance.
- I can't submit a new project. After I submit the form, it brings me back to the account login area.
- Why is my account suspended?
- My username, password or e-mail address is not working.
- Why is there less money in my account than I expected?
- Why did I stop receiving e-mail notifications about new projects?
- I accidentally signed up with the wrong username or account type, can I change it?
- How do I cancel a project?
- How do I rate and review a user?
- I think my account information has been compromised. Where do I report this issue?
- I posted a job listing or featured project by accident. Am I eligible for a refund?
- I accidentally signed up as a buyer and wish to change my account type. Or, I accidentally signed up as a programmer. What can I do?
- How can I contact a user with whom I completed a project?
- I stopped receiving email from ScriptLance.
- I forgot my username, password or email. What can I do?
- I forgot my security question/answer.
- How do I delete a shared file attachment from my account?
- How do I change my account security question and settings?
- How do I unsubscribe from the Verified program?
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