• Buyers
• Who is a buyer on ScriptLance
• How does this work for Buyers?
• How much does this cost for Buyers? What is the fee?
• Why should I use ScriptLance for my programming projects?
• How do I communicate with programmers?
• Where can I find the message board?
• How do I change my account password?
• The programmer who accepted my project or the buyer who selected me is not responding. What do I do now?
• Do i qualify to be a certified user ?
• What is PMB ?
• I wish to cancel a project that is more than 30 days old. How do I do that?
• I wish to dispute my current project with my programmer as he would not respond / Is not completing the work/ Not cooperating.
• How to avoid disputes and have speedy project completion ?
• Why can I not get my project cancelled/disputed?
• Buyer or Programmer is asking for my contact details, can I give them the same ?
• I don't like a bid, can I remove it from my project ?
• How do I report a Buyer or Programmer who is using abusive or threatening language against me?
• I have awarded my project and the programmer is asking for upfront payment. What should I do ?

• Buyers/Depositing Money
• What options are available for depositing money in my ScriptLance account?
• My Credit card is not being accepted ! What do i do now ?
• I wish to deposit money via bank wire, how do i do that ?
• Can I send you a check to deposit funds?
• How do I verify my email to confirm my PayPal deposit?
• What deposit and withdrawal methods are available?
• Do you have an IBAN number?

• Buyers/Payments
• How do I pay a programmer for a project?
• Do I have to pay programmers through my ScriptLance account?
• When do you charge your commission and how much will it be?
• Do I have to add money to my account?
• How do I add money to my account?
• Can I withdraw money from my account?
• Can I transfer money to another Buyer account?
• Is there a fee to transfer money to a Programmer account?
• What if I accidently transfered the wrong amount or transfered it to the wrong Programmer?
• If the programmer ends up charging me less than he bid on my project, can I get a partial refund on the commission ScriptLance takes?
• What is the minimum amount I can transfer to a Programmer account?
• How does the escrow account payment system work?
• When do I have to pay the project fee?
• Can I make a deposit or withdrawal using a method not described on ScriptLance?
• I have awarded my project and the programmer is asking for upfront payment. What should I do ?
• How do I create an escrow payment?
• How do I complete an escrow payment?
• How do I cancel an escrow payment?
• Why was my deposit denied?
• I wish to do a high value deposit (above 2000 dollars). What method should I use?
• Can I transfer money from my programmer account to my buyer account and pay the programmer I have selected for a project?
• I have an old unclaimed escrow payment. How can I claim it now?
• I posted a job listing or featured project by accident. Am I eligible for a refund?
• How do I split my escrow payment into smaller amounts?
• Can I release partial escrow payments?

• Buyers/Projects
• How do I open a new project?
• What if I don't know what programming language I want my script made in?
• What is a budget range?
• Why do I have to choose the amount of days until my project needs to be done?
• Can I change the information I provided about my project?
• How do I close my project, extend it, or pick a programmer?
• Can I re-open a closed a project?
• What does it mean if my project is frozen?
• What if for whatever reason, the project fails? Can I get a refund on the project fee I was charged?
• Why can I not get my project cancelled/disputed?
• I don't like a bid, can I remove it from my project ?
• I have awarded my project and the programmer is asking for upfront payment. What should I do ?
• I posted a job listing or featured project by accident. Am I eligible for a refund?
• A programmer just backed out of my project for no good reason. What policy does ScriptLance have for such non-performing programmers?
• Why can't I post contact information?
• What are ScriptLance's project posting policies?

• Certified Membership
• Please provide us more details about certified membership.
• How much Does it cost to be a Certified Member ?
• Do i qualify to be a certified user ?

• General
• What is ScriptLance?
• How many programmers use ScriptLance?
• What countries are the programmers on ScriptLance from?
• Do you accept advertising on ScriptLance?
• Can I become an affiliate of ScriptLance and earn revenue?
• How do I report someone who has violated the ScriptLance terms?
• Can I display your projects on my website?
• How do I contact ScriptLance?
• What is the difference between a project and a job listing on ScriptLance?
• What is PMB ?
• How to avoid disputes and have speedy project completion ?
• Why can I not get my project cancelled/disputed?
• Buyer or Programmer is asking for my contact details, can I give them the same ?
• I don't like a bid, can I remove it from my project ?
• How can I send someone a file transfer?
• How can I connect/access multiple accounts?
• I completed the work. How do I submit to the buyer?
• I wish to change the rating for my buyer/programmer. How do I do that?
• How do I close my account, permanently?
• Why can't I post contact information?
• How do I sign up?
• How much are the fees?
• How many accounts can I have?
• I am new to the freelance industry. How does this work?
• How can I avoid being scammed?
• What are linked/sub accounts?

• Programmers
• What is a Programmer?
• How does this work for Programmers?
• How much does this cost for Programmers? What is the fee?
• Why should I use the service ScriptLance provides?
• How do I communicate with buyers?
• How do I stop receiving notification e-mails about new projects?
• What if for whatever reason, the project fails? Can I get a refund on the project fee I was charged?
• Where can I find the message board?
• How do I change my account password?
• How are rankings and points determined?
• The programmer who accepted my project or the buyer who selected me is not responding. What do I do now?
• Do i qualify to be a certified user ?
• What is PMB ?
• I wish to cancel a project that is more than 30 days old. How do I do that?
• I wish to dispute my current project with my Buyer as he would not respond / Is not Providing details as per the original scope/ Not cooperating.
• How to avoid disputes and have speedy project completion ?
• Why can I not get my project cancelled/disputed?
• Buyer or Programmer is asking for my contact details, can I give them the same ?
• How do I report a Buyer or Programmer who is using abusive or threatening language against me?
• My buyer wants to send a direct payment instead of accepting me for a project, is it safe to do so ?
• The buyer wants me to start working without any escrow setup, is it safe to do so ?
• How do I create a portfolio?
• I completed the work. How do I submit to the buyer?
• The Buyer wants me to submit the work before awarding the project. What should I do?
• How can i accept Escrow payments from the buyers ? Do i need to setup anything in my account or signup for anything extra ?

• Programmers/Bidding
• How do I place a bid on a project?
• How do I update a bid I already placed on a project?
• How do I cancel a bid I placed?
• What if I have a question about a project (that will help me place my bid)?
• Why can't I find the "Place Bid" button on the project page?
• What is "bid for the total project"?
• What if I can't make an accurate bid? Can I just estimate how much I will charge for the project?
• My buyer wants to send a direct payment instead of accepting me for a project, is it safe to do so ?
• How can i accept Escrow payments from the buyers ? Do i need to setup anything in my account or signup for anything extra ?
• Why can't I post contact information?

• Programmers/Payments
• Do I have to be paid for projects through my ScriptLance account?
• When do you charge your commission and how much will it be?
• Do I have to add money to my account?
• How do I add money to my account?
• Can I withdraw money from my account?
• Can I transfer money to another Programmer on ScriptLance?
• If I end up charging the project owner less than I bid on their project, can I get a partial refund on the commission ScriptLance takes?
• How does the escrow account payment system work?
• How long does it take for you to send a withdrawal?
• When do I have to pay the project fee?
• Can I make a deposit or withdrawal using a method not described on ScriptLance?
• Why are PayPal withdrawals not instant?
• Who is Payoneer?
• Who can get a ScriptLance Prepaid MasterCard?
• What are the costs associated with the ScriptLance Prepaid MasterCard?
• Why can I not get my project cancelled/disputed?
• I already have a Payoneer debit card. How do I connect/link my existing card to my ScriptLance account?
• My buyer wants to send a direct payment instead of accepting me for a project, is it safe to do so ?
• The buyer wants me to start working without any escrow setup, is it safe to do so ?
• How do I cancel an escrow payment?
• I completed the work. How do I submit to the buyer?
• Can I transfer money from my programmer account to my buyer account and pay the programmer I have selected for a project?
• I have completed the work and the buyer is not responding. How can I claim the money in escrow?
• I have an old unclaimed escrow payment. How can I claim it now?
• How can i accept Escrow payments from the buyers ? Do i need to setup anything in my account or signup for anything extra ?
• How can I get a Payoneer card?
• What withdrawal methods are offered?
• What deposit and withdrawal methods are available?
• Can I transfer money to another Buyer account?

• Project Disputes & Cancellations
• The programmer who accepted my project or the buyer who selected me is not responding. What do I do now?
• I wish to cancel a project that is more than 30 days old. How do I do that?
• I wish to dispute my current project with my programmer as he would not respond / Is not completing the work/ Not cooperating.
• I wish to dispute my current project with my Buyer as he would not respond / Is not Providing details as per the original scope/ Not cooperating.
• How to avoid disputes and have speedy project completion ?
• Why can I not get my project cancelled/disputed?
• I have awarded my project and the programmer is asking for upfront payment. What should I do ?
• The buyer wants me to start working without any escrow setup, is it safe to do so ?
• I have completed the work and the buyer is not responding. How can I claim the money in escrow?
• I got rated negatively on a cancelled project. Can I appeal against it?
• I have an old unclaimed escrow payment. How can I claim it now?
• I posted a job listing or featured project by accident. Am I eligible for a refund?

• Terms and Conditions
• Why can't I post contact information?
• Can I post contact info on Featured projects?
• What type of projects are not allowed?
• What happens if I violate the terms?
• What if I didn't know what I did was a violation of the terms?
• Buyer or Programmer is asking for my contact details, can I give them the same ?
• My buyer wants to send a direct payment instead of accepting me for a project, is it safe to do so ?
• The Buyer wants me to submit the work before awarding the project. What should I do?
• How do I report a copyright violation?
• My project description has been copied by another buyer. Does ScriptLance allow this?

• Troubleshooting
• I keep getting logged out. After I log in, when I click on any link, it brings me back to the login form. How do I fix this?
• I try to do something, but I am told my username does not exist.
• I made a deposit but it's not showing up in my ScriptLance account.
• I submitted a withdrawal but I have not received the money.
• I do not receive the signup confirmation e-mail, or any other e-mail messages from ScriptLance.
• I can't submit a new project. After I submit the form, it brings me back to the account login area.
• Why is my account suspended?
• My username, password or e-mail address is not working.
• Why is there less money in my account than I expected?
• Why did I stop receiving e-mail notifications about new projects?
• I accidentally signed up with the wrong username or account type, can I change it?
• How do I cancel a project?
• How do I rate and review a user?
• I think my account information has been compromised. Where do I report this issue?
• I posted a job listing or featured project by accident. Am I eligible for a refund?
• I accidentally signed up as a buyer and wish to change my account type. Or, I accidentally signed up as a programmer. What can I do?
• How can I contact a user with whom I completed a project?
• I stopped receiving email from ScriptLance.
• I forgot my username, password or email. What can I do?
• I forgot my security question/answer.

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